The IGRM provides a platform for Aggrieved Parties, including communities or interest groups to submit grievances pertaining to adverse impact of a DBSA funded project to the DBSA. The IGRM establishes a resolution of grievances whilst fostering dialogue and problem solving through relevant dispute resolution tools. The IGRM activities and complaint-handling processes are guided by the IGRM procedure below.
Aggrieved Parties can raise their grievances and dissatisfactions about actual or perceived impacts in order to find a satisfactory solution. These grievances can be influenced by their physical, situational (e.g., employment), and/or social losses and can surface at different stages of the project cycle. Some grievances may arise during the project design and planning stage, while others may come up during project implementation.
Not only should APs be able to raise their grievances and be given an adequate hearing, but also satisfactory solutions should be found that mutually benefit both the APs and the project. It is equally important that APs have access to legitimate, reliable, transparent, and efficient DBSA’S IGRM mechanism responsive to their complaints. Table 1 below demonstrates IGRM benefits to both the project and the AP and other stakeholders.
Table 1: IGRM benefits to both the project and the AP and other stakeholders
Benefits to Projects
Benefits to Affected Persons and Other Stakeholders
- Provides information about project implementation
Provides an avenue to comply with government policies and legislative requirements
Provides a forum for resolving grievances and disputes
Resolves disputes relatively quickly before they escalate to an unmanageable level
Facilitates effective communication between the project and affected persons
Helps win the trust and confidence of community members in the project sites and creates productive relationships between the parties
· Ensures equitable and fair distribution of benefits, costs, and risks
Mitigates or prevents adverse impacts of the project on the environment anf communities and leads to appropriate corrective or preventive action
Helps avoid project delays and cost increases, and improves quality of work
- Provides a cost-effective method to report grievances and complaints
Establishes a forum and a structure to report grievances with dignity, and access to a fair hearing and remedy
Provides access to negotiate and influence decisions and policies of the project that might adversely affect them
Adopted from the Asian Development Bank
All DBSA funded projects are required to adhere to the relevant environmental and social policies, frameworks, legislation and standards throughout the project value chain of the country where projects are implemented. Regulatory framework varies from country to country and (include but not limited to):
· Occupational Health and Safety;
· Compensation for injuries;
· National Environmental Management Acts: (Waste, Biodiversity, Air Quality, Protected Areas, National Health, Forests and Coastal Management etc);
· Preferential Procurement;
· Skills Development;
· Labour Relations Act;
· The Constitution of the Republic of South Africa Act;
· Fertilizers, Farm Feeds, Agricultural Remedies and Stock Remedies;
· Heritage Resources Act;
· Land Reform, Minerals and Petroleum Resource Development Amendment Act;
· Municipal Finance Management Act;
· Unemployment Insurance Fund Act; and other relevant legislations.
These sets of legislations provide a framework and parameters for the DBSA project operations.